Privacy Policy

  • Parties And Definitions: Here in the following Conditions and Policies BIG KNOWLEDGE EDUTECH (runs its business by the name of “IASment”, GSTIN: 08BEYPM8422D1Z2) is referred to as Firm/We/Us/Our, and its users, learners, customers, subscribers, and visitors are referred to as User/You/Your.
  • Commitment To Privacy: We value your trust. We adhere to ethical standards in gathering, using, and safeguarding information you provide and aim to be transparent about how and why data is used.
  • Scope Of This Policy: This Privacy Policy governs your use of the “IASment” Application, www.iasment.com (Website), and all other associated applications, products, websites, services, and platforms managed by the Firm (collectively referred to as Application/Website/Services/products).
  • Binding Nature: Your use of the Website, Application, Services, or products; your registration with us through any mode; or your usage through SD cards, tablets, or other storage/transmitting devices signifies your acceptance of this Policy and your agreement to be legally bound by it. If you disagree with any part of this Policy, you must not use the Website, Application, products, or Services.
  • Relationship With Terms Of Use: This Policy must be read together with our Terms and Conditions / Terms of Use, and both documents form a single, binding framework for the use of our Services.

User-Provided Information

  • Information At Registration: The Application/Website/Services/products obtain information you provide when you download and register for the Application or Services or products. When you register, you generally provide:
    • Identity Details: Your name, age, email address, location, phone number, password, and your ward’s educational interests.
    • Transaction Details: Information related to purchases, offers, transactions, or downloads made through us.
    • Support Communications: Information you provide when you contact us for help or support.
    • Learning Inputs: Information you enter when using the Application/Services/products, such as doubts, answers, comments, test responses, and participation in discussions.
  • Data Classification: The information collected may fall into Personal Information, Sensitive Personal Information, and Associated Information, each as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “Data Protection Rules”). These collectively form your Information under this Policy.
  • Voluntary Nature Of Information: We will, at all times, provide you the option not to provide specific Personal or Sensitive Personal Information. However, certain Services may not function or may be discontinued if mandatory information is not provided or if consent is withdrawn.
  • Withdrawal Of Consent: You may, at any time, withdraw your consent to our use of your Personal or Sensitive Personal Information by writing to us at the contact details given below. Upon such withdrawal, the Firm reserves the full right to discontinue or restrict your access to the Application/Services/products.
  • Credential Responsibility: We do not differentiate who uses a device that accesses the Application/Website/Services/products as long as the login credentials match your account. You are responsible for ensuring that your account is accessed only by you or under your supervision.

Additional Demographic, Location, And Profile Data

  • Residence Details: In addition to the above, we may collect details of your residence country, residence state, and other address-related information as provided by you or inferred from your inputs.
  • Geolocation Information: Subject to device permissions and applicable law, we may collect approximate geolocation (e.g., via IP address or OS-level permissions) to understand regional usage, comply with region-specific legal obligations, and optimize our services.
  • Educational Profile: We may collect information about your class/grade, exam preferences, subjects of interest, learning goals, and exam year to personalize content and recommendations.

Automatically Collected Information

  • Device And Technical Data: In addition to user-provided data, the Application/products/Services may automatically collect certain information, including but not limited to:
    • Type of device (mobile, tablet, PC),
    • Unique device ID,
    • Mobile/desktop operating system,
    • IP address,
    • Type and version of browser,
    • Device language and time-zone.
  • Usage Behaviour: We may also collect information about how you use the Application/Services/products, including visited pages, features used, time spent, test attempts, and interaction sequences.
  • Permissions-Based Data: As is true for most applications, we may collect additional data according to permissions granted by you on your device (e.g., notifications, basic storage access, etc.).
  • Payment Processing: We may use outside credit card or payment processing firms to bill you for products and services. These companies do not retain, share, store, or use your personally identifiable information for any purpose other than payment processing as authorized by us.
  • Social Login: If you log in using social IDs (e.g., Google, Facebook, or similar platforms), we may collect and store profile information permitted by those platforms, and you authorize us to use such information in accordance with this Policy.

Use Of Your Personal Information

  • Core Purposes: We use your Information to:
    • Analyse trends, conduct research, and administer the Application/Services/products.
    • Understand user learning patterns, preferences, and movements around the Application/Services/products.
    • Gather demographic and usage behaviour information to improve our offerings.
    • Provide personalized content, recommendations, and study plans tailored to your profile.
  • Service Improvement And Analytics: Aggregated and individual (anonymized or non-anonymized) data may be transmitted to trusted external service providers to help us improve the Application, products, and Services. Such third-party providers are not permitted to use your Information for independent purposes outside our instructions.
  • Personalization: Individual data and behaviour patterns, when combined with your personal information, may be used to deliver personalized learning paths, content sequencing, difficulty adjustment, and targeted communications that aim to better serve your learning objectives.
  • Internal And Affiliate Use: We may share Information within our Firm and its subsidiaries/affiliates for related offerings and to provide an integrated service experience, subject to this Policy.
  • Aggregate Statistics: We may provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties. Such aggregate information does not contain identifiable personal data.

SaaS Model, Third-Party Infrastructure, And Limited Control Disclaimer

  • SaaS-Based Delivery: Our services are provided using third-party Software-as-a-Service (SaaS) platforms, cloud infrastructure, hosting providers, and integrated tools.
  • Limited Direct Control: Because core infrastructure (servers, storage, and some application components) is owned or managed by such third parties, we have limited physical and technical control over all aspects of storage and processing layers.
  • Best Effort Only: We configure and use these third-party platforms with reasonable care, industry-aligned settings, and contractual protections, but we do not and cannot guarantee absolute data security, continuity of service, or immunity from third-party failures, breaches, malfunctions, or policy changes.
  • No Absolute Guarantee: By using our Services, you understand and agree that, while we try our best to protect your data, we cannot guarantee that unauthorized access, hacking, data breaches, or leaks will never occur, especially where they arise from SaaS vendors, infrastructure partners, telecom providers, or other external systems outside our full control.

Access Medium, Device Limitation, And Privacy Aspect

  • Where You Can Purchase: You may purchase our courses from any official channel (Website, apps, or other authorized interfaces).
  • Where You Can Access Content: Irrespective of the purchase source, you expressly acknowledge and agree that course content (such as videos, tests, notes, PDFs, etc.) can be accessed only through:
    • Our Windows PC Application, and
    • Our Android or iOS mobile applications,
      and not through the Website directly in browser form (unless the Firm explicitly enables this in future).
  • Data And Security Implication: By attempting to access content through unauthorized or unsupported methods (e.g., modified apps, emulators, unofficial clients, or browser hacks), you may expose your data to increased risk. We are not responsible for security or privacy issues arising from such unauthorized methods.

Sharing And Disclosure Of Information

  • Third-Party Service Providers: We may share your Information with trusted service providers who work on our behalf for:
    • Analytics and behavioural insights,
    • Notifications and communication delivery,
    • Infrastructure, hosting, and data storage,
    • Fraud detection and security,
    • Customer support and ticketing.
      These providers do not have independent rights to use your Information outside our documented purposes.
  • Legal Compliance And Protection: We may disclose your Information:
    • As required by law (e.g., to comply with a subpoena, court order, or legal process).
    • To enforce our Terms of Use, including investigation of potential violations.
    • When we believe, in good faith, that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, address security or technical issues, or respond to a lawful governmental request.
    • To protect against imminent harm to the rights, property, or safety of the Application/Website/IASment, its users, or the public as permitted by law.
  • Children’s Data: Any personal data relating to minors, provided by you, is deemed to be given with the consent and authorization of the legal guardian/parent.

No Sale Of Personal Information (Current Ownership)

  • No Unauthorised Commercial Sale: We do not sell, trade, or rent your personally identifiable information to unrelated third parties for their own marketing, under the Firm’s current ownership structure and policy.
  • Subsidiaries And Affiliates: Information may be shared with our subsidiaries or affiliates for related or compatible offerings, governed by this Policy.

Change Of Control, Sale, Or Transfer Of Business

  • Right To Sell Or Transfer: You expressly agree that the Firm may, at any time and without prior notice or consent from you, sell, transfer, assign, merge, or otherwise dispose of the company, its assets, any part of its business, shares, platforms, databases, or operational control to any third party.
  • Transfer Of Data: In the event of such a sale or transfer:
    • Your personal data and account information may be transferred to the new owner/controller as part of the business assets.
    • The new owner/controller will determine how your data and purchased products/courses are used, continued, altered, or discontinued.
    • The Firm under its earlier ownership will no longer have control or responsibility over your data or services after the effective transfer.
  • Future Policies: The privacy practices of the new owner/controller may differ from this Policy. You may be required to review and accept new privacy terms as determined by them.
  • Current Policy Limitation: All commitments and statements in this Policy center around the current ownership and structure of BIG KNOWLEDGE EDUTECH and do not bind future owners post-transfer.

Access To Your Personal Information

  • Profile Edits: If you have created a profile, we will provide a clear way for you to access and modify your Personal Information through the Application/Website/Services/products.
  • Account Accuracy: It is your responsibility to ensure that your account information remains accurate and up to date.
  • Password Protection: We adopt reasonable measures to protect your passwords from exposure or disclosure, but you are responsible for maintaining password confidentiality.

Cookies And Similar Technologies

  • Use Of Cookies: We send cookies (small text files) to your device to uniquely identify your browser and track preferences. Cookies help in:
    • Automatic login and session continuity,
    • Remembering your preferences,
    • Understanding user trends and traffic patterns,
    • Improving our content and Services.
  • Cookie Control: Most browsers accept cookies by default. You may change browser settings to refuse all cookies or indicate when a cookie is being sent. However, some features and services may not function properly if cookies are disabled.

Third-Party Links

  • Tracking Of Links: We may present links in a format that allows us to track whether they have been followed, enabling us to improve content relevance and navigation.
  • External Sites: Clicking such links may take you outside our domain. We are not responsible for the privacy practices, content, or data handling policies of such external websites.
  • User Vigilance: We encourage you to read the privacy statements of every website that collects personally identifiable information. This Policy applies only to Information collected by our own Website/Application/Services/products.

Alerts And Communications

  • Service Notifications: We may alert you by email, SMS, phone call, or in-app notification to inform you about:
    • New service offerings,
    • Feature updates,
    • Important academic information,
    • Security or policy-related notices.
  • Integrated Nature Of Communications: Certain communications are considered part of your essential service experience and may not be fully opt-out compatible while you use the Service.

Public Forums And User-Generated Content

  • Public Visibility: When you use features such as discussion forums, comments, and public chat rooms, information (such as comments, messages, files, and photos) you post may become visible to all users and may enter the public domain.
  • Risk Ownership: All information shared voluntarily in public areas is done at your own risk. If you disclose personal details (e.g., your name, email, contact number) in public sections, we cannot control downstream use by others.

Security

  • Security Measures: We are concerned about safeguarding your Information and adopt physical, electronic, and procedural safeguards to protect the data we process and maintain. Access to Information is limited to authorized employees and service providers who need it to operate, develop, or improve our Application/Services/products/Website.
  • Limitations Of Security: While we endeavour to provide reasonable security, no security system is infallible. Breaches may occur due to factors such as:
    • Third-party SaaS failures,
    • Internet vulnerabilities,
    • New, unknown security threats,
    • User-side device compromise (malware, weak passwords, etc.).
  • User Responsibility: You are also responsible for safeguarding your device, keeping your software up to date, using strong passwords, and avoiding sharing credentials or sensitive data in insecure environments.

Data Retention

  • Retention Period: We currently plan to retain user data while an account is active and for at least three years afterwards.
  • Adjustments: The Firm may modify this retention period according to legal, regulatory, business, or technical requirements.
  • Compliance-Based Extensions: Retention may be lengthened to comply with law, industry standards, dispute resolution, or audit requirements.
  • Storage Optimization: Where permitted, retention may be shortened for some data categories to free up storage space or for operational efficiency.

Log Information

  • Server Logs: When you access our Website, our servers automatically record certain information that your browser sends, including:
    • Web requests,
    • Internet protocol (IP) address,
    • Browser type and language,
    • Date and time of requests,
    • One or more cookies that may uniquely identify your browser.
  • Usage Of Logs: This information is used for diagnostics, security, analytics, and service optimization.

User Communications

  • Email And Message Retention: When you send emails or other communications to us (including support requests and feedback), we may retain those communications to process your inquiries, respond to your requests, and improve our Services.

Changes To This Statement

  • Policy Evolution: Our privacy policy will evolve as the Firm grows, adopts new technologies, integrates additional services, or faces new regulatory scenarios.
  • User Responsibility To Review: You are advised to review this Policy regularly for updates. Continued use of the Application/Services/products/Website after changes means you accept the updated Policy.

Your Consent

  • Informed Consent Principle: We believe every user must be able to give informed consent before providing Information required for using the Application/Services/products/Website.
  • Consent To Processing: By registering with us or using our Application/Services/products/Website, you expressly consent to our collection, processing, storing, disclosing, transferring, and handling of your Information as laid out in this Policy, now and as amended from time to time.
  • Processing Location And Law: All processing will primarily occur in India and be governed by applicable Indian data protection laws. If you reside or access the Service from outside India, you consent to the transfer and processing of your information in India under Indian law.
  • Effect Of Consent Withdrawal: If you withdraw consent, we may be unable to provide services, and may restrict or terminate access to the Application/Services/products.

Contact Information

  • Grievance Officer: Our Grievance Officer will undertake reasonable efforts to address your grievances at the earliest possible opportunity.
  • How To Reach Us: You may contact us at [email protected].
  • Email Subject Format: Please write “Connect Grievance Officer – [Your Subject]” in the subject line of your email so that it can be routed correctly.
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