Cancellation And Refund Policy

  • Identity Of The Parties: Throughout this Cancellation and Refund Policy, BIG KNOWLEDGE EDUTECH (operating under the brand name “IASment”, GSTIN: 08BEYPM8422D1Z2) is referred to as Firm/We/Us/Our, and any person purchasing or attempting to purchase any digital or physical product is referred to as User/You/Your.
  • Policy Scope: This Policy governs all cancellations, refund requests, payment disputes, and order modifications related to products purchased through our Website, Android App, iOS App, Windows PC Application, or any authorized sales channel.
  • Binding Nature: By purchasing any product or service, you acknowledge, understand, and agree to be legally bound by this Cancellation & Refund Policy.

General Non-Refundable Nature Of All Products

  • Strict No-Refund Policy:
    • All payments made for digital products, courses, test series, study material, subscriptions, and services are strictly non-refundable and non-transferable under all circumstances.
    • This includes cases of non-usage, partial usage, dissatisfaction, change of mind, mistaken purchase, device incompatibility, or lack of expected learning outcomes.
  • Reason For Non-Refundability:
    • Digital learning content, once purchased or activated, is considered consumed or delivered, as per global digital-goods industry standards.
    • Course access, even if unused, constitutes delivery of the service because the content becomes available to you.

Cancellation Policy (Digital Products)

  • Cancellation Before Activation (If Supported):
    • A cancellation request for a digital product may be considered only if submitted within 12 hours of payment and before the product/course access has been activated.
    • Once access is activated or available in your account, no cancellation is possible.
  • Cancellation After Activation:
    • No cancellations will be permitted once:
      • Content is viewable in your account,
      • Login is made even once after purchase,
      • Course modules become accessible,
      • Tests, PDFs, or videos become available.
  • No Cancellation For Device Or Network Issues:
    • Incompatibility of your device, poor network, storage issues, or outdated operating systems will not qualify for cancellation.

Cancellation Policy (Physical Products)

  • Eligibility:
    • A cancellation request for a physical product is allowed only if made within 12 hours of ordering AND before the item is processed, packed, or shipped.
    • Once the product is dispatched, cancellation is not possible.
  • Non-Eligible Items:
    • Products under discounts, promotions, festive offers, special sales, limited edition items, or seasonal deals cannot be cancelled under any condition.
  • Incorrect Address Or Non-Availability:
    • If the User provides an incorrect address, refuses delivery, or is unavailable at the time of delivery, the order will be considered delivered, and no cancellation or refund will be issued.

Refund Policy – Digital Products

  • General Rule:
    • No refunds shall be issued for any digital product, subscription, or course under any circumstances except for duplicate payments.
  • Duplicate Payment Refund:
    • If you are charged more than once for the same item, the Firm will refund the excess amount after verification.
    • You must email [email protected] within 24 hours of the transaction with proof of duplicate charges.
  • Refund Processing Time:
    • Once approved, refunds may take 15–21 working days to reflect in your account, depending on the banking/payment gateway system.
  • Administrative Deductions:
    • The Firm may deduct processing fees, payment gateway charges, and administrative expenses from the refunded amount.

Refund Policy – Physical Products

  • Refund Eligibility:
    • Refunds may be considered only if:
      • The product received is damaged (reported immediately upon delivery refusal),
      • The product received is incorrect, or
      • The product received materially differs from the description.
  • Non-Refundable Circumstances:
    • Refunds will NOT be provided in the following situations:
      • User accepted tampered/damaged package without reporting it at delivery,
      • User claims damage but fails to provide photographic/video evidence,
      • Product returned is found used or altered,
      • Request is made after the allowed window (7 days),
      • Non-serviceable location-related issues.
  • Refund After Return Verification:
    • Refunds for returned items will only be processed after the Firm receives and inspects the returned product.
    • If the product does not meet return conditions, the refund will be rejected.

Return Window And Conditions

  • Return Window:
    • Return requests must be initiated within 7 days of delivery for physical items.
  • Condition Of Returned Product:
    • Must be unused, unaltered, unwashed, undamaged, and in original packaging with all tags, accessories, and invoices.
  • Responsibility For Return Shipping:
    • For damaged or incorrect products delivered, the Firm may cover the shipping cost.
    • For all other return reasons, User must bear the return shipping cost.

Non-Delivery, Failed Delivery, And Courier Issues

  • Courier Failures:
    • The Firm is not responsible for delays, courier misrouting, failed deliveries, or logistic disruptions caused by third-party delivery partners.
  • Unsuccessful Delivery Attempts:
    • If the courier attempts delivery and you are not available, the package may be returned to origin. No refund shall be issued.
  • User Responsibility:
    • Users must track their shipment and ensure availability for receipt.

Situations Where No Cancellation Or Refund Will Be Given

  • The User purchases the wrong course.
  • The User changes device or experiences technical issues with their device.
  • The User does not have required system configuration or internet speed.
  • The User does not like the teaching method or content style.
  • The User expected content not included in the course.
  • The User claims not to know the features before purchase.
  • The User claims dissatisfaction after accessing content.
  • The User requests refund due to exam postponement/cancellation or personal circumstances.
  • Blocked/suspended accounts due to terms violation.
  • Access issues arising from SaaS provider outages, external server issues, or third-party disruptions.

SaaS Infrastructure And No-Liability Clause

  • Hosted On Third-Party Platforms:
    • Digital content is delivered via third-party SaaS providers and hosting systems.
  • Limited Control Disclaimer:
    • Delivery failures caused by such external platforms do not qualify for cancellation or refunds.
  • Temporary Access Issues:
    • Access disruptions due to maintenance, server outages, updates, or technical failures do not constitute grounds for cancellation or refund.

Fraud Prevention And Abuse Protection

  • Suspicious Activity:
    • If an order or refund request shows fraud indicators, the Firm may hold, reject, or escalate the request.
  • Chargeback Abuse:
    • In cases of fraudulent chargebacks, the Firm reserves the right to terminate access, pursue legal action, and blacklist the account.
  • Multiple Refund Requests:
    • Excessive or abusive refund/cancellation requests may lead to account restrictions.

Promotional, Discounted, Or Special Price Products

  • Strictly Non-Refundable:
    • Products purchased during sales, offer periods, discounted bundles, combo packs, or special events (Diwali, Holi, New Year, Exam Offers, etc.) are not eligible for cancellation or refund.
  • Time-Bound Offers:
    • Orders under such offers cannot be modified, cancelled, or altered.

Corporate Restructuring And Transfer Of Policy

  • Right To Sell Or Transfer Business:
    • The Firm may sell, transfer, merge, or reorganize its business, assets, shares, or product lines without prior notice to Users.
  • Effect On Cancellations/Refunds:
    • Refund rules, cancellation procedures, and policies may change under new ownership.
    • The Firm is not responsible for obligations arising after the date of transfer.
  • Future Policy Changes:
    • The new owner may introduce new refund or cancellation terms, and your continued usage constitutes acceptance.

Processing Time For Refunds (If Any)

  • General Timeline:
    • Approved refunds may take 15–21 working days to process.
  • Bank/Payment Gateway Delays:
    • Additional time may be required due to banking, financial, or settlement cycles.
  • No Interest Liability:
    • The Firm is not liable to pay interest, compensation, or damages for refund delays.

Modification And Future Revision Clause

  • Right To Update Policy:
    • The Firm may modify, revise, or update this Cancellation & Refund Policy at any time without prior notice.
  • User Responsibility:
    • You must review the Policy periodically.
    • Continued usage or purchase signifies acceptance of the updated terms.

Contact For Refund Or Cancellation Queries

  • Email: [email protected]
  • Subject Line Requirement:
    • Use: “Refund/Cancellation Request – [Order ID] – [Registered Phone]”
  • Mandatory Details:
    • Order ID
    • Registered Name
    • Registered Phone Number
    • Payment Screenshot
    • Reason For Request
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