Shipping & Delivery Policy

  • Identity Of The Firm: Throughout this Shipping & Delivery Policy, BIG KNOWLEDGE EDUTECH (operating under the name “IASment”, GSTIN: 08BEYPM8422D1Z2) is referred to as Firm/We/Us/Our, and purchasers, users, learners, or customers are referred to as User/You/Your.
  • Scope Of The Policy: This Shipping & Delivery Policy governs the delivery of all products purchased from us—whether digital or physical—through our Website, Android App, iOS App, Windows PC App, or any other officially authorized sales channel.
  • Binding Nature: By purchasing any product or accessing any course, you acknowledge and agree to be legally bound by this Policy. If you do not agree to any clause herein, you must not proceed with any purchase.

Types Of Products And Modes Of Delivery

  • Digital Products:
    • Products such as online courses, test series, study modules, digital notes, recorded videos, PDF resources, and similar digital offerings fall under the category of digital delivery.
    • All digital products are delivered only through our Windows PC Application, Android Application, or iOS Application, depending on the content type and platform support.
    • Digital content is NOT delivered through website browser interfaces, unless the Firm introduces such access in the future, at its own discretion.
    • Access activation may require successful payment verification, account authentication, and device compatibility checks.
  • Physical Products (If And When Offered):
    • Physical products may include books, printed notes, devices, SD cards, merchandise, or any physical item introduced by the Firm.
    • Physical deliveries are handled exclusively through authorized delivery partners/courier agencies approved by the Firm.
    • The Firm may modify the list of products classified as physical at any time without prior notice.

Shipping Availability And Location Limitations

  • Delivery Within India:
    • As of the current operational structure, physical product shipping is available within India only.
    • Deliveries outside India are not available unless explicitly announced in the future.
  • Shipping Restrictions:
    • Certain remote, rural, or non-serviceable areas may be excluded from delivery coverage based on courier partner limitations.
    • Orders placed from non-serviceable regions may be cancelled or require address modification.
  • Future Readiness Clause:
    • The Firm may expand, reduce, suspend, or modify its shipping coverage area at any time based on operational, legal, or logistical considerations.
    • Users agree that shipping availability may change without prior notice.

Shipping Charges And Costs

  • Transparent Pricing:
    • Shipping charges, if applicable, will be displayed at the time of purchase.
    • Some products may include shipping charges within the product price, while others may require additional shipping fees.
  • Variable Charges:
    • Shipping fees may vary based on location, courier partner delivery fees, product weight, and packaging requirements.
    • The Firm reserves the right to revise shipping charges at any time without notice.

Order Processing, Dispatch, And Delivery Timelines

  • Order Processing:
    • Orders are processed only after successful payment confirmation.
    • Processing time may vary based on product type, inventory availability, verification requirements, and logistics factors.
  • Dispatch Timeline:
    • Dispatch usually occurs within the estimated timeline displayed during purchase, subject to:
      • courier availability,
      • packaging requirements,
      • operational holidays,
      • unforeseen disruptions.
    • The Firm may delay dispatch without liability in cases of high volume, stock issues, operational delays, or external conditions.
  • Delivery Timeline:
    • Delivery times provided on the Website/App are approximations, not guarantees.
    • Factors that may affect delivery include:
      • Weather conditions
      • Transportation delays
      • Courier partner workload
      • Government restrictions
      • Natural disasters
      • Strikes or operational disruptions
    • The Firm is not liable for delays caused by any third-party courier or external factors outside our reasonable control.

Order Tracking And Status Updates

  • Tracking Facility:
    • For physical shipments, a tracking ID may be shared once the order is dispatched.
    • Tracking updates depend entirely on the courier partner’s system.
  • Digital Access Tracking:
    • Digital products do not have courier tracking; access is provided digitally and must be checked using your registered account in the approved applications.

Address Accuracy And Delivery Responsibilities

  • Accurate Information:
    • You must provide a complete and accurate shipping address at the time of purchase.
    • Once an order is processed or dispatched, the address cannot be changed.
  • User Responsibility:
    • Incorrect, incomplete, or outdated address details may lead to non-delivery, delays, or additional charges.
    • In such cases, the Firm shall not be responsible, and no refund or compensation shall be issued.

Package Receipt And Inspection

  • Tampered or Damaged Packages:
    • Users must inspect packages at the time of delivery.
    • If the package appears tampered with, damaged, or opened, you must refuse delivery immediately.
    • Accepting a damaged package releases the courier and the Firm from responsibility.
  • Post-Delivery Issues:
    • Any concerns must be reported in writing within 24 hours of delivery with photo/video proof.
    • Claims raised after 24 hours may not be accepted.

Return, Replacement, And Non-Delivery Conditions

  • Return Eligibility (Physical Products):
    • Returns may be accepted only if:
      • The product delivered is incorrect,
      • The product is damaged (and damage is reported immediately),
      • The product differs materially from the product description.
    • The product must be unused, undamaged, and in original packaging.
  • Return Window:
    • All return requests must be placed within 7 days of delivery.
    • Requests beyond this period will not be accepted under any circumstances.
  • Return Shipping Cost:
    • If the product is damaged upon delivery and you refused the package, the Firm may bear the return shipping cost.
    • For all other returns, the User must arrange return shipping and bear the associated costs.
  • Non-Delivery By Courier Partner:
    • If the courier marks the package undeliverable due to:
      • non-availability of recipient,
      • incorrect address,
      • refusal to accept the package,
      • unresponsiveness from the User, no refund or replacement shall be provided.

Digital Product Delivery Conditions

  • Instant or Scheduled Activation:
    • Digital content access is activated after payment verification.
    • Some courses may have scheduled release dates; Users cannot claim early access.
  • Device And Platform Restrictions:
    • Digital content can be accessed only through supported official applications:
      • IASment Windows PC App
      • IASment Android App
      • IASment iOS App
    • Content cannot be accessed through web browsers unless explicitly enabled.
  • User-Side Limitations:
    • Access issues due to incompatible devices, outdated software, poor internet connectivity, or user error are not the Firm’s responsibility.

Delays, Force Majeure, And Exceptions

  • Non-Liability For External Causes:
    The Firm shall not be liable for delays or failures in shipping or digital access caused by:
    • Natural disasters, extreme weather
    • War, terrorism, political unrest
    • Internet outages, ISP failures
    • Government restrictions or lockdowns
    • Courier staff strikes or operational shutdowns
    • Fire, accidents, or infrastructure breakdowns
    • Pandemic or epidemic conditions
    • Any event beyond the reasonable control of the Firm
  • No Compensation Clause:
    • No refunds, penalties, or compensation shall be provided for delays caused by such external factors.

Non-Returnable And Non-Refundable Products

  • Digital Products:
    • All digital products (courses, tests, notes) are strictly non-returnable and non-refundable once activated or accessible.
  • Perishable, Personalized, Or Special Items:
    • Custom-printed materials, special-edition products, or limited-run items may not be eligible for return.

Shipping Policy Changes And Future Updates

  • Right To Modify:
    • The Firm may modify, revise, suspend, or update this Shipping & Delivery Policy at any time without prior notice.
  • User Responsibility:
    • Users must regularly review this Policy for updates. Continued purchases signify acceptance of updated terms.
  • Future Business Changes:
    • In the event of sale, merger, acquisition, or business transfer, shipping responsibilities and policies may change under the new owner’s discretion.

Contact Information For Shipping Queries

  • Customer Care Email: [email protected]
  • Communication Requirements:
    • Users must mention Order ID, Registered Mobile Number, and Full Name for any shipping-related query.
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